Frances Eugenia Collazo
Communications Director Candidate — City of Dearborn Heights
Thank you for taking the time to meet with me. This page shares a focused overview of my work and how I approach municipal communications, structure, and resident trust.
Notes From the Studio
This is a curated set of insights about communication systems, clarity, and municipal storytelling—pulled directly from my studio notes and writing practice. These reflect how I approach resident communication, leadership alignment, and calm operations.
Selected Work
A curated set of work that reflects my approach to municipal communication, structure, and resident-centered clarity.
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Resident Storytelling & Editorial Direction
A resident-centered magazine designed to communicate city updates, highlight community life, and provide clear, accessible, plain-language information. I led editorial development, structure, and visual direction to support transparency and community connection.
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I create communication systems that reduce confusion, speed decision-making, and create consistency across departments. This includes templates, routing structures, response cadences, and process frameworks that turn reactive communication into organized, predictable operations.
→ Public Records Response — Proposed SLA (City of Cleveland Heights)
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I develop structured, steady, fact-based messaging for challenging or high-pressure moments. My approach emphasizes clear roles, aligned information flow, and update cadence that keeps residents informed without escalating tension. The goal is always to maintain trust and reduce confusion during sensitive periods.
→ City News Sept, 26
→ City News Sept, 19
→ City News Sept, 12
About MeI’m a communications strategist and systems designer focused on clarity, structure, and resident-centered communication. My work sits at the intersection of operations and storytelling: creating calm, predictable systems that support leadership while making information accessible and meaningful to the public.
I believe municipal communications should reduce confusion, build trust, and help residents feel connected to their city — especially during moments of transition or uncertainty.
Thank you for taking the time to review my work. I care deeply about building communication systems that help cities function with clarity, integrity, and consistency. I’m grateful for the opportunity to discuss how I can support Dearborn Heights and its residents.
© 2025 Frances Eugenia Collazo
Communications Strategy & Systems Design
frances@franceseugenia.com · 231-321-1100