Cleveland Heights · Department development
CommunicationsDepartment
Building the structure behind clear, consistent public communication.
As Communications Director, I helped establish Cleveland Heights’ first formal communications department.
Explore the workAn approach to public service
Residents have a right to clear, useful information.
Serving Cleveland Heights was an honor. To me, that meant respecting residents’ time, taking their questions seriously and making city information easier to find and understand.
The work
Giving the work a clear home.
Communication was already happening across the City. I worked to connect those efforts through clearer roles, coordinated requests and more consistent public updates.
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Roles and responsibilities
Defined responsibilities across media relations, public information, design, government television and community relations.
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Requests and approvals
Set out how work should be requested, verified, reviewed and approved, with clear responsibility at each step.
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Public information under pressure
Balanced department development with daily communications and urgent public information needs during a period of intense public scrutiny.
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Newsletter and public updates
Brought experience from two City News redesigns, completed before becoming Director, to the department’s ongoing public communications.
Selected work
Plans and published work.
A framework for the department and public updates produced during my tenure.
Department planning · 8-page PDF
Communications Onboarding Guide
An onboarding framework outlining department responsibilities, media inquiries, public records, incident communications and approvals.
Read the guidePublished work · Weekly email
City News
Department updates, public projects and community programs brought together in a consistent weekly newsletter.
Explore City NewsLet’s talk about what your team needs.
Municipal experience, practical planning and hands-on writing and design.